Detail-oriented digital project and program manager with expertise in managing content, structure, and development for complex sites across diverse industries, including cloud computing, software, financial services, and healthcare.
Currently Senior Technical Writer at Ahtna Environmental, Inc. (Pleasant Hill Office).
Companies: Adobe Systems, Ahtna Environmental, Chevron, Gilead Sciences, Oracle Corporation, SuccessFactors (an SAP Company), Visa, VMware
Project Management: Define requirements and quickly identify client needs, work with stakeholders to communicate and achieve business objectives; plan and manage complex projects, streamline processes to save time and money, lead cross-functional and distributed teams, work with global and offshore resources, present to diverse groups; handle multiple projects and changes in direction with grace and humor
Analytics: Conduct analysis, identify trends, recommend process improvements and actions; use various tools to track relevant performance metrics (KPIs); develop dashboards
Content: Develop and manage complex cross-media structure and content; recommend content strategy, information architecture, taxonomy, navigation, and metadata; develop and enforce content guidelines and policies; write and edit business requirements, digital content, marketing copy, training materials, and complex technical documentation; optimize digital content
Marketing: Develop website structure and content that meets the needs of the organization and target markets, recommend and execute effective web messaging, carry out branding requirements, manage online communications and create collateral
Training and Support: Develop technical documentation and training materials, directly train users, conduct Agile scrum / standups
Projects include: User experience and functionality, information architecture, usability and navigation, web development and production, SEO, analytics, testing and QA, develop tools and infrastructure for complex public, extranet, and intranet sites
Technical Skills: Adobe Experience Manager (AEM/CQ5), TeamSite, Oracle Portal CMS, Digital Asset Management (DAM), Joomla, MailChimp, Weebly, WordPress, SharePoint, Salesforce, JIRA, Blackboard Learning Management System, Microsoft Project, Podio, Visio, NetInsight (IBM Unica NetInsight), Adobe Analytics (Omniture SiteCatalyst), Google Analytics, HTML, Microsoft Office, Outlook, Webex
Walnut Creek, California