Portfolio
Ahtna Environmental, Inc. - Pleasant Hill, California - 2020 to present
Senior Technical Writer
- Collaborate with stakeholders to edit complex technical documents on a variety of subjects; write marketing copy; manage schedules.
- Most of the documents edited are proprietary, but some are available to the public. Below is a typical example of content (I did not edit this particular document):
Fort Ord Quality Assurance Project Plan 2017:
ttp://docs.fortordcleanup.com/ar_pdfs/AR-OU2-702E/OU2-702E.pdf
SuccessFactors (an SAP Company) – South San Francisco, California - 2013 to 2014
Portal Manager / Web Operations Engineer
- Collaborate with global partner marketing, sales, and operations to manage partner experience, content, and internal operations for Human Capital Management products
- Work with stakeholders in product marketing, enablement, training, sales, operations, and IT to develop content and communications for secured SuccessFactors partner services site
- Work with stakeholders across SAP and SuccessFactors teams to plan and execute migration of Cloud content to SAP PartnerEdge portal: https://partneredge.sap.com/en/welcome.html
- Directly support partners on questions regarding sales demos, Learning Management System, sales playbooks, and Jam collaboration groups; develop associated processes and documentation for Partner HelpDesk and Services Delivery teams
- Write content and use SharePoint platform to develop Cloud Ecosystem and Channels intranet, with extensive information and statistics for Partner Alliance Managers and sales teams
VMware – Palo Alto, California - 2012 to 2013
Web Marketing Manager
- Collaborate with partner marketing and global operations to manage content for Partner Central portal: user experience, writing / editing, marketing communications, web production, QA, localization, metrics, and process improvements
Partner Central: www.vmware.com/partners
Chevron – San Ramon, California - 2011 to 2012
Web Project Manager
- Develop business requirements with various business groups and manage execution of web projects with internal team of experts in usability, information architecture, design, writing, and web development
- Note: Content is posted on secured intranets, so samples are not available online
Visa Inc. – Foster City, California - 2006 to 2010
Web Program Manager
- Wrote copy and managed handoff of public-facing features and benefits pages of www.visaonline.com: Welcome, What is Visa Online, Who can use Visa Online, How can I access Visa Online
- Note: Most content is posted in the secured section of Visa Online, so samples are not available online
- Led projects to improve user experience and functionality, recommending navigation and architecture, writing and editing effective copy, and reviewing metrics to evaluate trends
- Managed daily operations of the Visa Online team, including liaison with technical groups
- Spearheaded implementation of workflow tool for extranet web channel
- Managed content audits and updates to conform to SEC requirements for Visa IPO
Taproot Foundation - 2007 to 2011
Copywriter / Information Architect (Volunteer)
- As part of a service team of professionals (project manager, marketing manager, content manager, graphic designer, and developer), developed information architecture and copy for an advanced website for a healthcare foundation site, launched October 2011: www.thatmanmaysee.org
- Developed information architecture and copy for an advanced website for a non-profit healthcare organization, launched May 2009: www.calquality.org
Oracle Corporation - Redwood City, California - 2005 to 2006
Senior Web Manager
- Worked with channel marketing to develop site strategy, content, and functionality in support of the 20,000+ page Oracle PartnerNetwork portal: www.oracle.com/partners
- Note: Most content is posted in the secured section of Oracle PartnerNetwork, so samples are not available online
- Worked with channel marketing and partner marketing groups to restructure and expand section for Oracle customers to learn about Oracle Partners: Added summaries and links for 40 global partners, revised pages for Independent Software Vendors, Hardware & Infrastructure Partners, and System Integrators; added section for Validated Solutions Integration that included partner search capability
- Worked with channel marketing to revise content and format of Oracle Partner Initiatives section in order to clarify and consolidate information and drive increased participation
Symphony Silicon Valley - San Jose, California - 2004 to 2005
Web Manager (Volunteer)
- Wrote business requirements and managed process, structure, content, and vendor relationships for new website, launched September 2005: www.symphonysiliconvalley.org
Adobe Systems - San Jose, California - 1999 to 2002
Web Project Manager
- Manage cross-functional teams (marketing, product, legal, brand, design, development, production, QA, localization) to plan and produce targeted content for global Adobe websites: www.adobe.com
- Worked with Adobe editorial and international teams to post content on 17 worldwide Web sites
- Conducted survey of Adobe product tutorials on 15 worldwide websites and worked with publishing, localization, and production teams to determine extent of inconsistencies and make recommendations to improve processes
- Managed vendors and developer resources to product content for Authorized Resellers section
- Migrated content from Adobe "Print Production Zone" to other areas of site
- Managed "end-of-life" content and schedule for Adobe PageMill, InProduction, and PhotoDeluxe
- Performed QA for two Adobe.com site-wide redesigns and several minor reworking of various sections of the Web site
- Performed QA for redesign of Adobe Store (edited content for consistency)
- Backup for full-time copy editor at Adobe Systems
- Vendor Management: Worked with vendors to post third-party products on Adobe.com. Projects include ePortfolio, Red Gorilla time tracking, and career search with hire.com
Senior Technical Writer
- Collaborate with stakeholders to edit complex technical documents on a variety of subjects; write marketing copy; manage schedules.
- Most of the documents edited are proprietary, but some are available to the public. Below is a typical example of content (I did not edit this particular document):
Fort Ord Quality Assurance Project Plan 2017:
ttp://docs.fortordcleanup.com/ar_pdfs/AR-OU2-702E/OU2-702E.pdf
SuccessFactors (an SAP Company) – South San Francisco, California - 2013 to 2014
Portal Manager / Web Operations Engineer
- Collaborate with global partner marketing, sales, and operations to manage partner experience, content, and internal operations for Human Capital Management products
- Work with stakeholders in product marketing, enablement, training, sales, operations, and IT to develop content and communications for secured SuccessFactors partner services site
- Work with stakeholders across SAP and SuccessFactors teams to plan and execute migration of Cloud content to SAP PartnerEdge portal: https://partneredge.sap.com/en/welcome.html
- Directly support partners on questions regarding sales demos, Learning Management System, sales playbooks, and Jam collaboration groups; develop associated processes and documentation for Partner HelpDesk and Services Delivery teams
- Write content and use SharePoint platform to develop Cloud Ecosystem and Channels intranet, with extensive information and statistics for Partner Alliance Managers and sales teams
VMware – Palo Alto, California - 2012 to 2013
Web Marketing Manager
- Collaborate with partner marketing and global operations to manage content for Partner Central portal: user experience, writing / editing, marketing communications, web production, QA, localization, metrics, and process improvements
Partner Central: www.vmware.com/partners
Chevron – San Ramon, California - 2011 to 2012
Web Project Manager
- Develop business requirements with various business groups and manage execution of web projects with internal team of experts in usability, information architecture, design, writing, and web development
- Note: Content is posted on secured intranets, so samples are not available online
Visa Inc. – Foster City, California - 2006 to 2010
Web Program Manager
- Wrote copy and managed handoff of public-facing features and benefits pages of www.visaonline.com: Welcome, What is Visa Online, Who can use Visa Online, How can I access Visa Online
- Note: Most content is posted in the secured section of Visa Online, so samples are not available online
- Led projects to improve user experience and functionality, recommending navigation and architecture, writing and editing effective copy, and reviewing metrics to evaluate trends
- Managed daily operations of the Visa Online team, including liaison with technical groups
- Spearheaded implementation of workflow tool for extranet web channel
- Managed content audits and updates to conform to SEC requirements for Visa IPO
Taproot Foundation - 2007 to 2011
Copywriter / Information Architect (Volunteer)
- As part of a service team of professionals (project manager, marketing manager, content manager, graphic designer, and developer), developed information architecture and copy for an advanced website for a healthcare foundation site, launched October 2011: www.thatmanmaysee.org
- Developed information architecture and copy for an advanced website for a non-profit healthcare organization, launched May 2009: www.calquality.org
Oracle Corporation - Redwood City, California - 2005 to 2006
Senior Web Manager
- Worked with channel marketing to develop site strategy, content, and functionality in support of the 20,000+ page Oracle PartnerNetwork portal: www.oracle.com/partners
- Note: Most content is posted in the secured section of Oracle PartnerNetwork, so samples are not available online
- Worked with channel marketing and partner marketing groups to restructure and expand section for Oracle customers to learn about Oracle Partners: Added summaries and links for 40 global partners, revised pages for Independent Software Vendors, Hardware & Infrastructure Partners, and System Integrators; added section for Validated Solutions Integration that included partner search capability
- Worked with channel marketing to revise content and format of Oracle Partner Initiatives section in order to clarify and consolidate information and drive increased participation
Symphony Silicon Valley - San Jose, California - 2004 to 2005
Web Manager (Volunteer)
- Wrote business requirements and managed process, structure, content, and vendor relationships for new website, launched September 2005: www.symphonysiliconvalley.org
Adobe Systems - San Jose, California - 1999 to 2002
Web Project Manager
- Manage cross-functional teams (marketing, product, legal, brand, design, development, production, QA, localization) to plan and produce targeted content for global Adobe websites: www.adobe.com
- Worked with Adobe editorial and international teams to post content on 17 worldwide Web sites
- Conducted survey of Adobe product tutorials on 15 worldwide websites and worked with publishing, localization, and production teams to determine extent of inconsistencies and make recommendations to improve processes
- Managed vendors and developer resources to product content for Authorized Resellers section
- Migrated content from Adobe "Print Production Zone" to other areas of site
- Managed "end-of-life" content and schedule for Adobe PageMill, InProduction, and PhotoDeluxe
- Performed QA for two Adobe.com site-wide redesigns and several minor reworking of various sections of the Web site
- Performed QA for redesign of Adobe Store (edited content for consistency)
- Backup for full-time copy editor at Adobe Systems
- Vendor Management: Worked with vendors to post third-party products on Adobe.com. Projects include ePortfolio, Red Gorilla time tracking, and career search with hire.com
